Military Services

Defense Personal Property Program – DP3

As the program has stated, "When fully rolled out, service members shipments will be awarded to carriers with Best Value Scores based primarily on the results of the Customer Satisfaction Survey (CSS)".

As a military approved relocation provider, Nelson Westerberg is proud to professionally serve and exceed the expectations of America’s soldiers and families.

Why Nelson Westerberg?

• We own the process - Nelson Westerberg’s service delivery process is the same whether we have 100 or 1,000 shipments in a given month – we control and manage 100% of moves requested.
• We access 3,000+ military-approved agents/drivers and crews in our managed military network. We conduct background checks on the entire team for shipments managed through our companies.
• We personally communicate with each van operator to set pre-move expectations.
• We are a 24/7 operation, providing access to our entire team at any time.

Military Relocation Services:

• Free survey estimates
• Management of driver and crew selection
• Personalized customer service for all military service members & families
• One professional van operator and his crew packs, loads, hauls, unpacks and unloads at origin and destination for moves in the U.S.
• Packing teams provided via our van line agent network
• Quality assurance monitoring process
• Storage and storage-related services
• Claims settlement services
• Auditing and billing services

Contact us to learn more about our service delivery performance results.